Refund Policy

Career Launch Pad is operated by Trigon Media Limited. We want you to feel confident buying the toolkit, so we offer a 30-day money-back guarantee.

1. Your refund window

If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date. You do not need to justify your decision — change of mind is enough.

2. How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one:

• Visit paddle.net and look up your order using the email address you used at checkout or the order number on your receipt; or
• Email us at support@getcareerlaunch.app with your order details and we will arrange it with Paddle for you.

3. How long it takes

Approved refunds are returned to your original payment method. Paddle typically processes them within a few business days; your bank or card issuer may take a little longer to show the credit.

4. What happens to your access

When a refund is issued, access to the paid modules, the full personalised blueprint and the ATS-ready résumé generator is removed from your account. The free modules (Steps 1–3) remain available, and answers you already saved are retained unless you ask us to delete them. Any blueprint or résumé you downloaded or printed before the refund remains yours to keep.

5. Repeat purchases and abuse

The guarantee is intended for genuine customers. We may decline refunds where there is evidence of fraud, payment abuse, or repeated purchase-and-refund of the same product.

6. Statutory rights

This policy is in addition to, and does not limit, any refund or cancellation rights you have under consumer law. Refunds are also handled in line with Paddle's Refund Policy and Buyer Terms.

7. Contact

Trigon Media Limited — support@getcareerlaunch.app